UPDATE 11/29/17: Our floor is getting significantly worse, but they say they won't come out here and fix it until they can determine where the leak is coming from. They haven't done that either.
This rental company is terrible. My wife and I recently got out of the Marine Corps and moved to this area. We wished we had known something about this company before renting from them. We've lived in some harsh conditions overseas but never expected it home in the states. The place appeared in good condition prior to moving in. Soon after a few rain storms we noticed the ceiling in the bathroom and kitchen water logged, called and told them there was a leak and they said they'd send someone out asap. No one came. Eventually turned into mold and called them and they told us to clean it with bleach. Called again and finally got a roofer out here, guy was here for ten mins said he couldn't find a leak because there's 5 layers of various roofing material up there and he was going to tell them we need a new roof. Never saw him again. Multiple calls and months later still getting excuses and the run around. Also we've been told from other renters, even if we leave the house and property in better condition then we found it we won't be getting our deposit back. The lady on the phone is rude and talks over and down to you. We would only rent from them if we had had to choose between them or being homeless.
Living in their Unaka Village apartments has been a harrowing, TERRIBLE experience. The only reason we haven't left yet is because we simply can't afford to, what with the ridiculous $500/month rent for a unit infested with roaches, gnats and stink bugs, on top of the leaky pipes and sagging floors. We have 2 cats and pay a pet deposit of $100 EVERY MONTH, whereas everywhere else charges this type of deposit just once. The woman acts like she's doing US a favor any time we call her with a problem, even though we've NEVER been late on rent. The pest control guy they send out here every blue moon will just walk into your apartment without knocking --
he pulled this on us one morning at 9 am and when we called the landlords to complain, they said they stopped requiring him to call tenants beforehand because "they never answered the phone." Recently, we noticed water coming up from beneath the tiles in our laundry room so we called her about it and they sent out a plumber the same day. He first tried to say we must be stuffing our washer so full that the water was sloshing out from under the lid, even though we showed him where it was coming up from the floor. He cut a giant hole in the wall behind the washer and still couldn't come to a conclusion, so he said he'd talk to the landlord about further instruction and we haven't heard a word since. That was this past weekend and the floor is now sagging in some spots, making us genuinely afraid we'll fall through at some point. The walls are paper thin and the doors are NOT secure and there have been two separate occasions where someone has either walked into our apartment (in fact, this just happened about a week ago) or has knocked on our door at 3 in the morning looking for random people that don't even live here. The cops keep a pretty steady presence in the parking lot, constantly looking for different offenders. It's hands down the WORST place we've ever lived in and the landlords do little to nothing about the decrepit state of the buildings and units.
Always friendly and remember my name.
Northeast Tennessee Rental is a US Real Estate Agency based in Elizabethton, Tennessee. Northeast Tennessee Rental is located at 328 E Elk Ave # 2, Elizabethton, TN 37643, USA.
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